Terms & Conditions And Privacy Notice

User Agreement


This Terms applies to:

  1. the use of www.fisherpaykel.com.hk("Website");
  2. all information stored on or receivable through the Website or any other Website server ("Information"); and
  3. any goods or services offered, accessed, obtained or purchased through the Website by you ("the User").

This Terms governs the use of the Website, the sale and purchase of products or services at Kelvin Electric Trading Co., Ltd. ("Kelvin Electric") through the Website and limit the liability of Kelvin Electric and its associated companies, holding companies, subsidiaries, employees, agents, contractors and any third party Information provider in relation to any such use, Information, goods and services.

Disclaimer of Warranties

You expressly understand and agree :

Your use of the Website is at your own risk. To the extent permitted by law, Kelvin Electric expressly disclaims any responsibility, representation or warranty ( explicit and implicit ):

  1. in relation to the quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, the Website or the Information;
  2. in relation to any goods or services accessed, offered or obtained through the Website or pursuant to the Information;
  3. that any access to the Website or the Information will be uninterrupted or error free or that the Information does not contain any viruses, or contaminating or destructive properties;
  4. that the Information will not be objectionable or offensive to the User or any other person; or
  5. for any error, omission or misstatement in or arising from the Information.


The Information may be protected under intellectual property laws and rights (including without limitation laws protecting copyright). If the User downloads, copies, transmits, publishes, stores or otherwise uses the Information without the consent of the owner of such rights, the User may infringe such laws or rights. It is the User's responsibility to determine whether any such infringement ("Copyright Infringement") will occur.

Limitation of Liability

You expressly understand and agree that to the extent permitted by law, Kelvin Electric shall not be liable to the User or any other person whether in tort, contract, statute or otherwise (including without limitation for negligence, breach of contract, defamation, or intellectual property right infringement) for:

  1. any direct loss;
  2. any consequential, indirect, incidental, special or exemplary loss (including without limitation loss of revenue or profits, goodwill, use, data or other intangible losses); and
  3. the User's liability to any other person, which is suffered or incurred by the User or any other person arising under or in any way out of the Information or the use of the Website.

Provision of Service & Data

All services offered on the Website ("Services") shall, unless explicitly stated otherwise, be subject to these terms and conditions. You understand and agree that Kelvin Electric assumes no responsibility for the timeliness, deletion, mis-delivery or failure of the provision of any Services.

You understand that the technical processing and transmission of the Services may involve :

  1. transmissions over various networks; and
  2. changes to conform and adapt to technical requirements of connecting networks or devices.

Kelvin Electric shall, accordingly, in no circumstances, be liable for any failure of any Services in whole or in part or for your inability to gain access in whole or in part to such Services due to the delay or failure of any communication networks or any party providing such access.

Use of Personal Data for provide product information and promotional offers

I understand that in accordance with the Personal Data (Privacy) Ordinance, Kelvin Electric Trading Co., Ltd, any agent, contractor or third party service provider who provides services to Kelvin Electric group in connection with the operation of the business will continue using channels such as mail, e-mail, telephone, SMS and digital message with my personal information (including my name and contact information) in order to keep me informed of the latest products and services.

I understand that from time to time, it is necessary for members to supply Kelvin Electric Trading Co., Ltd. with data in connection with the privilege(s) and services. Failure to supply such data may result in Kelvin Electric Trading Co., Ltd. being unable to provide the redemption services. Accordingly, I agree that all information provided by me in this application form may be used and/or disclosed for such purposes and to such people (whether in or outside Hong Kong) as may be in accordance with Kelvin Electric Trading Co., Ltd's policies on use and/or disclosure of personal data as set out in statements, circulars, notices or terms and conditions made available by Kelvin Electric Trading Co., Ltd. to its members from time to time, and that the same shall be made available to me upon request.

Direct Marketing

If you have once given us your personally identifiable information, you may receive from us or from our affiliated companies from time to time telephone calls, email and direct mailings containing promotional materials. If you do not want to receive them, please write to our Customer Services Manager by email or by fax. You may be asked to indicate your preference before signing up for any of our paid services or business transactions.

Third Party Merchants

We may have on-line stores or service providers hosted in our websites which are operated by third party merchants. If you want to use, order or receive any services and/or products from any of them, please note that any personally identifiable information you provide, once transferred to the relevant merchant, is beyond our control and thus outside the scope of protection afforded by us.

Online Payment Terms and conditions

  1. To shop in this online store, you must be 18 years or older. If you are under 18 years old, you need to be accompanied by a parent or guardian to shop in this online store.
  2. www.fisherpaykel.com.hk ("Kelvin Electric Trading Co., Ltd") offers you online payment thought ( VISA / MASTER / Alipay / WeChat Pay / UnionPay) and Yedpay payment company.
  3. It's secure to pay online in www.fisherpaykel.com.hk. You will be referred to the secured payment platform of "Yedpay" where all the credit card information will be encrypted with SSL (Secure Socket Layer).
    Remarks: www.fisherpaykel.com.hk servers do not process or store any credit card information.
  4. If there is no response from the payment windows after being waiting for long, it may indicate that problem occurs in the transaction. As payment is processed in the payment platform of Yedpay and Bank’s server, we suggest you to call the card issuing bank or organization directly to confirm the payment status. You may also call our Customer Services Hotline: 2421 1210.
  5. Bank will debit your credit card / Alipay / WeChat Pay / UnionPay account once the payment is confirmed.
  6. After payment is successfully process, you are require to print out the receipt provide from "Yedpay" as official receipt.
  7. By using the online payment, you agree to allow "Yedpay" to debit the full amount of this transaction from Your credit card or account balance, which is non-refundable.
  8. The company will not be liable for any loss directly or indirectly caused by using online payment service provide by "Yedpay".

Delivery and Shipping Policy

After you place an order, we will arranges for delivery to the delivery address you provided with the shipping date specified from your order, with the fastest delivery date usually being the third working day after the day your order is completed (Excluding Saturdays and Sundays); We will arrange for our colleagues to contact you the exact delivery day via the phone number or Whatsapp two days before your requested delivery date; If we estimate that we cannot deliver on the estimated delivery date, we will Try to contact you. However, to the extent permitted by law, we will not be responsible for any loss, liability, cost, damage, charge or expense incurred by you as a result of any delay in delivery.

Refund/Return/Order Cancellation Policy

  1. All goods are non-refundable and non-returnable once the goods are signed for delivery.
  2. If your order cannot be delivered as scheduled due to out-of-stock or other reasons, we will arrange for our colleagues to contact you via the phone number to cancel the order and arrange a refund.
  3. If you find any damage of the products, the model you ordered is incorrect, or there are quality issues before signed for delivery and you wish to apply for a return or exchange, please take photos to record the condition of the goods and immediately call our company at (852)-2358 4228 for further follow-up and return the goods to logistic without signing for them.
  4. If you have any questions about the order price and wish to change or cancel the order, you must call our company at (852)-2358 4228 on the day after placing the order or the day before the goods are scheduled for delivery and provide the order number for further follow-up.
  5. To the extent permitted by law, we will not be responsible for any loss, liability, cost, damage, charge or expense incurred by you as a result of any delay in shipping or cancellation of your order.

Checkout and payment process

You may pay using the payment methods listed on the Platform.

Third Parties Websites

www.fisherpaykel.com.hk may contain links to other websites. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of the businesses or individuals operating these websites or the content of these websites. www.fisherpaykel.com.hk does not assume any responsibility or liability for the actions, products, or content of any of these websites. You should carefully review the privacy statements and other conditions of use set forth in such websites.

Privacy and Data Security

You agree and accept that, given the nature of the Internet, the company does not warrant (and accepts no responsibility for) confidentiality of any transmission of personally identifiable information, other Information or data through the Website. The company current practice is to take reasonable steps to maintain confidentiality.

Cookies Policy

What is Cookie?

Cookies are harmless text files stored on your computer/device/browser when you visit certain sites/pages.

What do we use them for?

We use cookies to enhance and personalise your experience with us, for example, to allow you to include/save items in your shopping cart, and to make our site run smoothly and work best for you. The data is completely anonymous and none of the cookies we use collect personal information about you. To make full use of the features and functions of our site, (ecommerce) including to purchase on our site, your computer, laptop, tablet or smartphone needs to accept cookies. If cookies aren't accepted by/enabled on your web browser it will mean you will only be able to browse and research and won't be able to add products to your shopping cart and purchase them.

Managing cookies

Most web browsers have cookies automatically enabled. You can manage cookies through your browser settings. These are typically in the "privacy" section of your browser settings or preferences. In some instances you can configure your browser to notify you when you're offered a cookie and decide whether to accept or not.

Google / Facebook Analytics

These cookies enable the Google / Facebook Analytics software. This helps us collect and analyze visitor information, such as visitor numbers, browser usage and marketing campaigns, and helps us improve the website.

For Google / Facebook Analytics, please check with Google / Facebook Privacy & Terms

Modifications of Services

The company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that the company shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services


Should you have any enquiries concerning our Privacy Policy Statement, please feel free to contact our Customer Services Manager. The address is as follows:

Customer Services Manager
Unit G, 2/F., Superluck Industrial Centre (Phase 2),
No 57 Sha Tsui Road, Tsuen Wan, N.T.
Tel No. : 24211210
Email Address: cs@kelvinelectric.com

Please note that this Term may be amended from time to time without prior notice. You are advised to check it on a regular basis.